Frequently asked questions

Is the Larimar real?

Yes. We use 100% natural Larimar from Barahona, Dominican Republic: the only place in the world where this stone is found. No glass, resin or dyed stones. Every piece comes with its certificate of authenticity.

Why might my piece look slightly different from the photo?

Because every Larimar is natural: the shade of blue and the pattern of the veins change from stone to stone, and no two are alike. The design, metal and size are what you see.

If you want to see your exact piece before buying, ask us for photos or a video on WhatsApp.

What metals do you use?

• 925 Sterling Silver: solid silver, hallmarked.
• 18K Gold Vermeil: a thick layer of 18-karat gold over 925 sterling silver. It is not solid gold.

How do I care for my jewelry?

• Store it in its pouch, apart from other jewelry, so it does not get scratched.
• Take it off to shower, swim (chlorine and sea water) and exercise. Put on perfume and lotion before your jewelry.
• Larimar is a delicate stone: avoid knocks and do not leave it in the sun or near heat for long periods, as its color can fade.
• Wipe it with a soft, dry cloth. If the silver darkens over time, a silver polishing cloth makes it look new again.

How long does shipping take and how much does it cost?

We ship with insured DHL Express, which usually delivers in 2 to 4 business days. It is free from $249 USD to any country and from $100 USD within the Dominican Republic. Full details in Shipping & delivery.

How can I pay?

• With PayPal or a credit or debit card (Visa, Mastercard, American Express, Discover) at checkout.
• With our WhatsApp Assistant: leave your order and number, and we will contact you to complete the payment together.

What is my ring size?

See our size guide. If it does not fit, you can exchange the size within 30 days of delivery.

Can I return a piece?

Yes, you have 30 days from delivery. See the conditions in Guarantee & returns.

Why did a piece disappear from my bag?

When you add a piece to your bag, we hold it for 15 minutes so no one else can buy it while you check out. After that the hold is released, and you can add it again if it is still available.

How do I contact you?

Message us on WhatsApp at +1 (829) 982-6962 or email [email protected]. We answer in English and Spanish.