30-day guarantee & returns

Returns

• You have 30 days from the delivery date to request a return.
• The piece must be unworn, in the condition you received it, with its box, pouch and certificate.
• Before shipping it, message us on WhatsApp or by email with your order number. We will confirm the address and next steps.
• Return shipping is paid by the customer, unless the piece is defective or we sent the wrong one: in that case we cover it.

Refunds

Once we receive the piece and check its condition, we refund you through the same method you paid with (PayPal, card or bank transfer) within 10 business days. The original shipping cost is not refunded, unless the return is due to our mistake.

Exchanges

Ring too big or too small, or prefer the other metal? We can exchange it for another size, the other finish or a different piece, subject to availability. If the new piece costs more, you only pay the difference.

30-day guarantee

We cover any manufacturing defect during the first 30 days: a loose stone, a faulty clasp or a damaged setting. We repair or replace the piece at no cost, shipping included.

The guarantee does not cover normal wear, knocks, drops or damage from chemicals (chlorine, perfume, cleaning products).

Orders that arrive damaged

If your package arrives open or damaged, take photos of the package and the piece and write to us within 48 hours. We will sort it out with DHL and replace the piece or refund you.